The Secret DNA of High-Performing Teams

Imagine if you could bottle the essence of your highest performing customer facing teams and use it across your entire store network…​

The Secret DNA of High-Performing Teams

Get ready for an exciting journey as KultraLab joins forces with the World Retail Congress and the University of Manchester to embark on a groundbreaking global project!

Our mission? To uncover the high-performing behaviours of consumer-facing teams that drive exceptional performance. Our research findings will be unveiled at the highly anticipated World Retail Congress in Paris in April 2024.

We’ve gathered an impressive panel of experts to join us on this journey and have an amazing line-up of global brands working with us.

Stay tuned, because in the months ahead, we’ll be sharing emerging themes and insights that will shape the future of high-performance in retail and consumer organisations. The countdown to transformation starts now!

Boots Logo Primark Logo Levi’s Logo AllSaints Logo University of Manchester Logo END. Clothing Logo British Airways Logo Ann Summers Logo JD Sports Logo Albersons Companies Logo IKEA Logo Joe & the Juice Logo Majid Al Futtaim Logo Pret a Manger Logo SSP Logo Tesco Logo
Boots Logo Primark Logo Levi’s Logo AllSaints Logo University of Manchester Logo END. Clothing Logo British Airways Logo Ann Summers Logo JD Sports Logo Albersons Companies Logo IKEA Logo Joe & the Juice Logo Majid Al Futtaim Logo Pret a Manger Logo SSP Logo Tesco Logo

Why our partners are getting involved

Tesco Logo White
James Goodman
UK People Director, Tesco

We’re committed to understanding the behaviours that contribute to elevated performance across our store network. Our goal is to make our teams feel valued, to empower them to excel and bring out their best selves.

Primark Logo White
Adam Streeter
Head of Leadership & Culture, Primark

We’re excited to see how our new values align with high-performance behaviours, as identified in this research. We aim to foster environments across Primark that are high-performing and put the people that occupy them first.

Pret a Manger Logo White
Sergio Bachs
UK People Director, Pret a Manger

Understanding the behaviours that drive engagement are key to best supporting our people. They enable us to create a great place to work for our employees and deliver a consistent and exceptional customer experience.

Levi's Logo White
Simon Miko
DTC Training & Communications Lead, Levi’s 

Levi’s is thrilled to collaborate with KultraLab in identifying key behaviours within our company. This partnership will provide us with valuable insight which we can then apply throughout the organisation to improve performance and enhance customer experience.

Welcome to our co-Chairs - Sir Clive Woodward & Judith McKenna

Judith McKenna

Judith McKenna

Sir Clive Woodward

Sir Clive Woodward

With a wealth of experience in coaching high-performing teams, Sir Clive served as the Director of Sport for Team GB at London 2012 and led the England rugby team to victory in the 2003 Rugby World Cup. In her recent role as CEO Walmart International, Judith supported over half a million individuals across 18 countries and is widely recognised as one of the most senior female leaders in retail.

Both co-Chairs will share their insights and perspectives on the report’s findings, actively supporting the research in various events over the coming months.

To find out more about becoming a partner, get in touch with us.



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