The Secret DNA of High-Performing Teams

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Imagine if you could bottle the essence of your highest performing customer facing teams and use it across your entire store network…

KultraLab’s latest global study unveils the secret behaviours behind the world’s highest performing front-line teams in retail.

Co-chaired by Judith McKenna, former VP and CEO of Walmart International, and Sir Clive Woodward, Strategic Advisor to KultraLab, this six-month study delved deep into the high-performance behaviours of over 15 global retail and consumer brands. In partnership with the World Retail Congress, the University of Manchester and inBeta, we have collected a wealth of insights, comprising over 4000 data points from 200+ interviews across 50 high-performing teams.

Here’s a sneak peek of the highlights:

A High-Performance Framework – enabling you to evaluate your front-line teams against the behaviours that drive success.
The ‘Magic Six’ – the six non-negotiable behaviours that high-performing teams in retail consistently get right to create high team engagement, exceptional customer experiences and strong revenue performance. These are the critical behaviours to develop within your manager and supervisor populations

The next part of the research involves the development of a cutting-edge diagnostic tool. This tool will leverage behavioural science and data analytics to enable retailers to measure and benchmark high-performance behaviours of their managers against the best in the world.

Download your copy of the report now.

Download your copy of 'The Secret DNA of High-Performing Teams'

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